Providing independent clinical excellence since 2005
Providing independent clinical excellence since 2005
Surrey Cardiovascular Clinic (SCVC) is a CQC regulated clinical provider.
In submitting and paying for an SCVC service the customer agrees terms and conditions of and our privacy agreement set out below:
You agree to pay for any services provided by Surrey Cardiovascular Clinic (SCVC) and where relevant the consultant/clinician to whom I have been referred, in accordance with SCVC terms of business.
In making the booking you declare that to the best of your knowledge and belief that the information given on our registration and safety check form is true and complete.
Insured patients only
You authorise SCVC and to submit claims relating to your/the patient’s treatment to your/the patient’s insurer on your/the patient’s behalf.
If a third party or insurer has agreed to pay your account, you agree to pay any balance outstanding if the third party or insurer does not pay the account in full within 30 days of any treatment or investigations received.
You should check with your insurer that you have adequate cover prior to consultation or tests, and be able to provide an authorisation number if applicable. If you are aware that you have an excess on your policy or that you will have a shortfall on treatment /investigations provided, we would appreciate payment for this the same day and before leaving SCVC.
Self-funding patients
All self-funding patients are requested to settle their account either before or on the day of their investigation and/or treatment.
Unless otherwise stated full payment is due prior to the test or service being undertaken.
For those booking online or booking using promotion codes via advertising campaigns that take place from time to time full payment is due at the time of the booking.
Bookings can be cancelled for any reason if done so with at least 14 days’ notice whereby the test fee will be refunded in full within 10 working days of the cancellation. Bookings that are cancelled less than 14 days before the date cannot be refunded as we are required to give adequate notice to our CT operator.
In making a booking for a test that requires exposure to ionising radiation (such as a Cardiac CT or Calcium score) we are required to ensure the small risks of an x-ray exposure are outweighed by its diagnostic benefits. For this reason all CT scan self-referrals are deemed ‘provisional’ and cannot be confirmed until a full safety questionnaire is completed and returned (either online or paper).
Force major and equipment breakdowns.
Due to the complexity of modern CT scanners there is a small change of mechanical breakdown on the day which would mean we would need to reschedule your scan at short notice.
EDPR and your sensitive personal data
In making a booking directly with us the person making the booking gives Surrey Cardiovascular Clinic explicit consent to hold their sensitive information in secure places for the purposes of undertaking tests and providing a medical opinion where required.
The client understands the nature and consequence of your personal data being processed as set out below in the ‘Data Protection Notice’ shown below in relation to your treatment and care.
Clinical Information: The confidentiality of patient information is of paramount concern to Surrey Cardiovascular Clinic (SCVC). To this end, SCVC and VCL-Surrey Ltd complies with Data Protection Legislation (Act 1998) GDPR and clinical confidentiality guidelines.
Clinical Information: Clinical information will be kept confidential and secure. It will only be disclosed to and received from those involved with your treatment or care, or to their agents and, if applicable, any person or organisation who may be responsible for meeting your treatment and expenses, or their agents. Such people or organisations may wish to send details of your treatment or expenses to countries outside of the European Economic Area for processing.
Storage of Records: SCVC contract with third parties for the storage of part of your electronic clinical record (Data processors) in secure cloud servers and paper records/archives operating outside the clinic. SCVC (your Data controllers) has written undertakings from such contracted storage companies and Data processors as to the confidentiality and security in respect of such retention.
Research: Anonymised or aggregated data may be used by SCVC, or disclosed to others for research or statistical purposes and registered with such bodies.
Access to non-clinical information: Access to non-clinical information may be granted by SCVC others (for example medical insurers) on a strictly confidential basis in the course of and for the purpose of the efficient administration of SCVC (for example in connection with audit, systems development, managing or improving our services) and for enabling products and services which SCVC or medical insurers consider may be of interest to you to be brought to your attention.
Fraud: Information may be disclosed to others with a view to preventing fraudulent or improper claims.
Our full Privacy notice can be viewed on our premises and also online here.
Terms and Conditions for Storing Card Details
1. Introduction
These Terms and Conditions outline the policies and procedures for payment processing and card data storage at our clinic, facilitated by Virtual Cath Lab Surrey and/or The Surrey Cardiovascular Clinic and/or Edward Leatham. By agreeing to these terms, you consent to the secure storage and potential charging of your card details as described below.
2. Payment Authorisation
By providing your card details through VERIFY on the Virtual Terminal, you authorise Virtual Cath Lab Surrey and/or The Surrey Cardiovascular Clinic and/or Edward Leatham to store your card information securely for up to 13 months.
There will be no charge for using VERIFY, nor will any pre-authorised amount be placed on your card. It is solely for the purpose of securely storing the card details.
Your card will only be charged in specific circumstances:
– If you are a self-funded patient who did not settle the bill on the day of service.
– For any shortfalls or non-payments from insurance companies.
3. Notice of Charges
If a charge is to be made to your card, you will receive a letter informing you of the amount at least 7 days prior to the transaction.
This notice period allows you time to review the charges and contact us with any questions or concerns.
4. Payment Processing
Card details are obtained through VERIFY on the Virtual Terminal for secure handling.
Payments are processed through the Virtual Terminal.
If you identify any discrepancies or errors, please contact our billing department within the notice period to address them.
5. Non-Payment and Shortfalls
In the event of non-payment on the day of service or if there are shortfalls/non-payments from your insurance company, we reserve the right to charge the outstanding amount to your stored card.
You will be notified in advance of any such charges, providing you the opportunity to settle the matter or arrange an alternative payment method.
6. Refund Policy
Refunds will be processed back to the original payment method used for the transaction unless otherwise requested by the patient. You will receive confirmation of the refund via email or postal mail, detailing the amount and reason for the refund.
6.1 Charges Made in Error
If a charge is made to your card in error, we will process a full refund within 7 working days from the date the error is identified.
6.2 Subsequent Insurance Settlements
If you are charged for an amount that your insurance company later agrees to settle, we will refund you the corresponding amount within 7 working days of receiving the funds from the insurance company.
7. Data Security
We are committed to protecting your card information and use industry-standard security measures to ensure your data is kept safe.
Card information is securely stored and is only accessible by authorised personnel for the purposes outlined in these terms.
8. Termination of Consent
You may withdraw your consent to store your card details at any time by contacting us. However, please note that any outstanding payments or obligations may still be processed as per our policy.
9. Changes to Terms
We reserve the right to update or modify these Terms and Conditions at any time. Any changes will be communicated to you in writing and will be effective immediately upon notification.
10. Contact Information
If you have any questions or concerns about these Terms and Conditions, please contact our Operations Manager.
By providing your card details and agreeing to these Terms and Conditions, you help us ensure smooth and secure payment processing for your treatments. We appreciate your cooperation and understanding.
Updated 15/10/2024