At a glance..
E-Consultation is a new and radically different way of providing expert medical care. It is proving to be a highly efficient method for getting specific medical advice online..
Find out more..
E-consultation may be suitable for registered patients under the care of Dr Leatham (the only user testing it) who do not require a formal outpatient or even phone consultation but would like to contact their consultant so that questions/queries can be answered direct using a chat window.
Its operating costs are considerably lower since it is scheduled and paid for online and no letter typing is required since the chat transcript serves as the record for our medical notes and GP notification purposes.
E-Consultation may be the most cost and time effective way to discuss a result or where a medical problem has developed and there is uncertainty about what to do next.
Want to know more details?
E-Consultation is not suitable for all comers: it can only be offered for those patients that have been previously assessed by Dr Leatham as a private patient, requires internet access on computer or mobile phone, a personal email address and further registration with our service provider (bookingbug.com). The patient must be able to read and type into the chat window- and ideally have some experience with using internet chat windows eg for utility service or banking enquiries.
It is offered predominantly our of hours in mornings out of normal office hours.
For self funding patients or those issued with coupons, E-Consultation offers significant cost savings as well as the convenience of being able to schedule and reschedule the appointment upto 24 hours prior to the booking.
How does it work?
The patient uses the book now button below to schedule the E-Consultation or can call the PA to book and pay for it ahead of the appointment. E-Consultations can not be funded through insurance however free of charge coupons are available for some instances.
Once scheduled the patient recieves email notification which contains the location of the chat window they use to connect to the Consultant at the time of the appointment. Initially a security process establishes true identity of the patient before patient can pose questions and get replies direct from the Consultant.
At the end of the consultation the transcript is sent to the patient and stored on our electronic record system and sent to the GP (unless specified not) instead of a formal letter.